The Power of an Apology
Last week I had to do something I hate doing, something I’m not particularly good at, something I probably don’t do often enough…I had to apologize.
I misread a review of one of my novels and, in a fit of self-righteous pique; I posted a response on the reviewer’s blog, stating in no uncertain terms what I thought about it.
The reviewer posted back an equally terse reply, basically telling me to grow up (which, as it turned out, wasn’t such bad advice.)
Once I’d had a chance to calm down, have a cup of coffee, pet the dog, etc, I re-read the original review and, much to my chagrin, realized that I’d misunderstood the writer’s attempt at a bit of humor, and had responded inappropriately.
Actually, even if the reviewer’s comments hadn’t been tongue-in-cheek, I’d still responded inappropriately!
So, striving against my nature, I bit my lip and posted an apology, outlining my misinterpretation, and admitting that, no matter what, my response had been juvenile.
Luckily, this reviewer had a better grasp on his temper (and his sense of professionalism) than I had shown. He accepted my apology, and even went so far as to repost to the review, clarifying that his remark had been satirical.
THEN, he ordered a copy of another novel to review!
Talk about being humbled!
What I could have just left as a whiney, defensive comment for the world to read and judge me by, became an opportunity to create a relationship, garner a new customer, and even get some additional (positive) publicity for my business!
The reason I’m posting this is that I read a great article this morning by my favorite marketing guru, Shel Horowitz. I get Shel’s monthly eNewsletter “Frugal Marketing Tips” and the February issue is titled, “Rebuilding A Business Relationship That Went Bad.”
Shel’s experience mirrored my own so closely that I figured many of us, in the day-to-day mosh-pit of running our own business, had probably thrown a few elbows we wish we hadn’t.
I wish I’d read this two weeks ago, lol!
So, take a look at the article and good luck. I’m going to get another cup of coffee and see if I can wash the taste of crow out of my mouth.
Till next time,
PS – There’s lot’s of other top-notch info on Shel’s site, and you can sign up for any of his free monthly newsletters there as well. It’d be time well spent!