Saying Thank You
I was doing a series of leadership workshops last week and one of the things we talked about was creating a thank you habit in the organization.
Create a “Thank You Habit”
What I mean by a Thank You Habit, is to make it known to everyone that the organization wants to acknowledge good work.
Make it clear that the executives want to be informed when good work happens, so they can personally say thank you.
This in itself builds good will, and a helps build a culture of trust.
Create a process for recognition
I don’t think organizations are necessarily stingy with saying thank you, the problem is that good stuff happens all the time and you don’t know about it.
Everybody’s busy, people travel, people are in different sites, so great work happens all the time and you just don’t see it. All you need to do is create a simple process for any individual in any location to feed a suggestion for recognition of a peer up the management chain.
Make it personal
Commit that when a thank you request comes in, an executive will personally say thank you to the individual, whether that is by a drop-in, a phone call, or a hand written note. (Notice I did not say email).
The more personal the thank you is, the more value it has.
If an executive goes to an individual and recognizes the good work personally, not only does the individual feel great, but everyone in the group is left saying “Wow, they actually know what we do here!“.
It costs nothing
Many organizations over-engineer their recognition programs and it becomes a exercise in spreadsheets and gift certificates.
If you have a reward system in place, that’s fine, but don’t forget about the personal part — the part that takes more time and trouble, but costs nothing.
Make a genuine connection with someone who has done something you appreciate and let them know.
Act on the Thank You
We all fall victim to appreciating things people do for us and never saying anything.
I have a far from perfect record on this myself. But I find that it helps to create a task for yourself that turns into a habit — when you feel gratitude or apprecation, always say so. So finally…
I am very honored that so many people read my blog and my book, and share it with others. THANK YOU.
I am very grateful for those of you that hire me to come and speak to your group or work with your team. THANK YOU.
And I am very thankful for all the kind words, feedback, and ideas you share with me. Thank you all.
And to those of you in the US,
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Patty Azzarello is an executive, best-selling author, speaker and CEO/Business Adviser. She became the youngest general manager at HP at the age of 33, ran a billion dollar software business at 35 and became a CEO for the first time at 38 (all without turning into a self-centered, miserable jerk) You can find Patty at www.AzzarelloGroup.com, follow her on twitter or facebook, or read her book RISE…How to Be Really Successful at Work AND Like Your Life.
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